Terms of Service

1. Who you are contracting with

These Terms are an agreement between you and:

• Provider: [YOUR FULL LEGAL NAME / COMPANY NAME]
• Address: [REGISTERED ADDRESS]
• Country: Portugal
• Registration number (if applicable): [NIPC / NIF]
• Contact: [SUPPORT EMAIL]

By creating an account or using Trabalero, you accept these Terms. If you do not accept them, do not use the service.

2. What Trabalero is

Trabalero is a job-application assistant with two parts:

• a browser extension that detects fields on job application forms and fills them from a profile you maintain, and
• a web dashboard that manages your profiles, CVs, tracked applications, AI features, and billing.

Trabalero assists you; it does not apply on your behalf. Every application is reviewed and submitted by you. Trabalero does not automatically submit applications and does not offer bulk or automated mass-applying.

3. Eligibility

You must be at least 18 years old and able to enter a binding contract. Trabalero is not available to minors under any circumstances.

By creating an account you confirm that you are 18 or over. If we discover or reasonably believe that you are under 18, we may terminate your account immediately and without notice, and we will delete the associated personal data (see §13 and the Privacy Policy §16).

You must use Trabalero for your own job search — not on behalf of third parties as a service, unless we agree otherwise in writing.

4. Your account

• You are responsible for the accuracy of the information in your account and for keeping your login credentials secure.
• You are responsible for all activity under your account.
• Notify us promptly at [SUPPORT EMAIL] if you believe your account has been compromised.

5. Plans, pricing, and payment

Trabalero offers a free tier and one paid plan, Premium, sold as one-time passes:

Each plan carries AI usage allowances (AI answers, cover letters, cover letter polishing, CV tailoring, CV and letter feedback, CV parsing, interview prep). Current allowances are shown in the dashboard and on our pricing page, and are part of these Terms by reference. Autofill is free and has no limit.

• Prices are stated exclusive of VAT. Portuguese and EU VAT is added at checkout as legally required based on your location.
• A pass is a one-time payment and does not renew. It ends at the end of its period, and any allowance left unused ends with it.
• There is no daily cap: you may use a pass's allowance at any time until the pass ends.
• If you buy a pass while another is active, the passes stack: the new pass's days are added to the end of the current one, and the allowances of every stacked pass can be used until the last day.
• Payment is processed by Stripe. We do not receive or store your card details.
• We may change prices or allowances for future purchases. A pass you have already bought keeps the price and allowance it was sold with.

6. Refunds

• A pass can be refunded in full if no AI feature has been used on your account since you bought it. Write to [SUPPORT EMAIL] to ask for one.
• Once an AI feature has been used after the purchase, the pass is non-refundable, except where the law requires otherwise (for example, a faulty service).

6.1 Right of withdrawal (EU consumers)

As a consumer in the EU you normally have 14 days to withdraw from a distance contract for digital services.

By buying a pass and requesting immediate access to the paid features, you expressly request that we begin performance immediately and acknowledge that you thereby lose your right of withdrawal once the service has been fully performed, in accordance with Article 16(m) of Directive 2011/83/EU as transposed into Portuguese law (Decreto-Lei n.º 24/2014).

Where the service has only been partially performed within the 14-day period, you may still withdraw and be charged proportionately for what you used. This does not affect your statutory rights in the case of a faulty service.

7. Acceptable use

You agree not to:

• use Trabalero to submit applications in bulk, indiscriminately, or without genuine interest in the role;
• submit false, misleading, or fabricated information about your identity, qualifications, or work history through the service;
• use Trabalero to impersonate another person or apply on someone else's behalf without their authorisation;
• attempt to circumvent usage allowances, plan restrictions, rate limits, or payment;
• reverse-engineer, decompile, scrape, or attempt to gain unauthorised access to the service or other users' data;
• use Trabalero in a way that breaches the terms of the job sites you visit, or any applicable law.

We may suspend or terminate accounts that breach this section. Where proportionate, we will warn you first.

8. Third-party job sites

Trabalero operates on websites we do not control. You are responsible for complying with the terms of any job site or ATS you use it on. We do not guarantee that Trabalero is compatible with, or permitted by, any particular site, and we are not responsible for the consequences of your use of those sites — including rejected applications or account restrictions imposed by them.

9. AI-generated content

Trabalero uses AI to draft answers, analyse CVs, and produce cover letters.

• You must review everything before submitting it. AI output can be inaccurate, incomplete, or unsuitable for a particular application.
• You are solely responsible for the accuracy and truthfulness of what you submit to employers.
• We do not warrant that AI output is accurate, original, or fit for any particular purpose.
• As between you and us, you own the content you submit and the outputs generated for you, to the extent such rights can be granted.

10. Your content

You retain all rights to the data you put into Trabalero — profiles, CVs, answers, cover letters, and application records.

You grant us a limited, non-exclusive licence to host, store, process, and transmit that content solely to provide the service to you — including sending it to our sub-processors as described in the Privacy Policy. This licence ends when you delete the content or your account.

We do not use your content to train AI models, and we do not sell it.

11. Availability

We aim to keep Trabalero available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features. If we discontinue the service entirely, we will give reasonable notice and allow you to export your data.

Job sites change their forms frequently. Trabalero may stop working correctly on a given site without notice. This is expected and is not a defect entitling you to a refund, though we will make reasonable efforts to restore compatibility.

12. Liability

Nothing in these Terms excludes liability that cannot be excluded by law — including liability for death or personal injury caused by negligence, for fraud, or under mandatory Portuguese consumer protection law.

Subject to that:

• We are not liable for indirect or consequential loss, loss of profits, loss of opportunity, or for any job opportunity you did not obtain.
• Our total liability in any 12-month period is limited to the amount you paid us in that period.
• Trabalero is provided "as is" to the extent permitted by law. We make no warranty that using it will result in interviews, offers, or employment.

13. Termination

• You may stop using Trabalero and delete your account at any time from the dashboard.
• We may suspend or terminate your account for a material breach of these Terms, or if required by law. Except where a breach is serious or unlawful, we will give notice and an opportunity to remedy.
• We may terminate immediately and without notice where you are under 18 (§3), where continued provision would be unlawful, or in cases of fraud or abuse. No opportunity to remedy applies in those cases.
• On termination, your right to use the service ends. Deletion of your data follows the Privacy Policy.

14. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in the dashboard at least 30 days before taking effect. Continuing to use Trabalero after that constitutes acceptance. If you do not accept the changes, you may cancel before they take effect.

15. Governing law and disputes

These Terms are governed by Portuguese law. Disputes fall to the courts of Portugal.

If you are a consumer resident in another EU country, you keep the protection of the mandatory consumer law of your country of residence, and may bring proceedings there.

EU consumers may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Portuguese consumers may refer disputes to an alternative dispute resolution entity — see www.consumidor.gov.pt.

16. Miscellaneous

• If any provision is held unenforceable, the rest remains in force.
• These Terms, together with the Privacy Policy, are the entire agreement between us regarding Trabalero.
• You may not transfer your rights under these Terms without our consent. We may transfer ours in connection with a merger, acquisition, or sale of assets, on notice to you.

17. Contact

[SUPPORT EMAIL]